Terms & Conditions

Website Purpose

This website is provided for informational purposes only. It is designed to:

• Explain our services.
• Share examples of our work.
• Allow prospective clients to contact us.

The website itself does not constitute a binding agreement for services. All service engagements are governed by a separate written agreement or contract provided after initial contact.

Services

369 Cloud & Media Solutions provides professional video production and related creative services for businesses.

All services:

• Are customized per client.
• Are delivered according to agreed timelines and scope.
• Are subject to availability and mutual agreement.

We reserve the right to decline service requests at our discretion.

Payments & Transactions

Payments are not processed directly through this website. Invoices, payments, and service transactions are handled through our client platform, VidLead Studio, or other agreed third-party systems.

Payment terms, cancellation policies, and refund considerations are defined in the individual service agreement provided to each client.

Client Media, Hosting & Access

For active clients:

• Final edited full business interview videos and full client testimonial videos may be hosted on third-party platforms such as Vimeo for viewing and sharing.
• Review, approval, and download access may be provided through VidLead Studio.
• Social media edits are provided for download and are not hosted long-term.
• Long-term media hosting is limited to what is expressly stated in the client’s service agreement.

Ownership & Intellectual Property

Final Deliverables

Clients own the final edited video deliverables provided under their service agreement for use in their business.

Clients may not:

• Alter, re-edit, remix, or modify the final videos.
• Use the videos in a way that misrepresents our work or harms our business reputation.

Any modifications require written consent from 369 Cloud & Media Solutions.

Raw Footage

All raw, unedited footage remains the sole property of 369 Cloud & Media Solutions unless otherwise agreed in writing.

Portfolio & Marketing Use

Unless otherwise agreed in writing:

• We retain the right to use raw footage, final edits, or excerpts for portfolio, marketing, website, and social media purposes.
• Clients requiring confidentiality or non-use for marketing must request and sign a Non-Disclosure Agreement prior to project commencement.

Client Responsibilities

Clients agree to:

• Provide accurate information and timely feedback.
• Review deliverables within agreed timeframes.
• Respect intellectual property and usage restrictions.

Delays caused by lack of client response may impact project timelines.

Third-Party Platforms

We may utilize third-party services such as:

• VidLead Studio for CRM and client delivery.
• Vimeo for video hosting.
• Webflow for website hosting and analytics on other web properties.

We are not responsible for the policies, performance, or availability of third-party platforms.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by the client for the specific service in question.

No Guarantees

We make no guarantees regarding:

• Business outcomes.
• Lead generation results.
• Revenue increases.

All creative services involve subjective elements and depend on factors beyond our control.

Governing Law

These terms are governed by and construed in accordance with the laws of the State of Illinois, United States. Any disputes shall be resolved exclusively in Illinois courts.

Changes to These Terms

We reserve the right to update or modify these terms at any time. Updates will be reflected by the “Last updated” date above.